Pre-booked classes must be paid for in advance.
If you have purchased a class pass your booking will automatically be deducted.
Early cancellations – A full refund will be given if you cancel 3 hours before the class is due to start, if you have a class pass or unlimited pass this will automatically be returned to your Wellness account.
Late Cancellations – Any cancellations made after this time (within 3 hours of the class starting) will not be credited back to your account or refunded.
If you late cancel with your unlimited monthly or 3 monthly pass a day will be taken off the total of your pass.
We require that you sign into a class 10 minutes before the class starts, if you have not signed in or arrive late your place will be offered to another person who is dropping in and this will be regarded as a late cancelation.
Refunds for class pass that are unused and bought with 14 days will be subject to a £2 admin fee. We can not give refunds for class passes that are already activated.
Pre-booked courses must be paid for in advance.
Early cancellations – A full refund will be given if you cancel 7 days before the first lesson of the course starts.
Late Cancellations – Any cancellations made after this time (within the 7 days of the course starting) will not be credited back to your account or refunded.
If your course is transferred to a different date the cancellation policy is still held from the original date of booking.
Refunds for courses will be subject to a £2 admin fee.
Pre-booked workshops must be paid for in advance.
Early cancellations – A full refund will be given if you cancel 48 hours before the workshop is due to start.
Late Cancellations – Any cancellations made after this time (within the 48 hours of the workshop starting) will not be credited back to your account or refunded.
Refunds for workshops will be subject to a £2 admin fee.
A non refundable deposit of £100 per person is required to confirm the booking on the retreat.
The full balance must be paid 6 weeks before the start date of the retreat.
Early cancellations – A full refund less deposit (£100) will be given if you cancel 6 weeks before that retreat is due to start.
Late cancellations – Any cancellations made after this time (within the 6 weeks of the retreat starting) will not be credited back to your account or refunded.
Early cancellations – Active Escape Retreats – A full refund will be given 7 days before the event.
Late cancellations – Active Escape Retreats – No refund will be given after 7 days notice.
One to One Appointments
Pre-booked online therapies must be paid for in advance.
Early cancellations – A full refund will be given 24 hours before the time of your booked appointment.
Late cancellations – Any cancellations made after this time (with the 24 hours before your booked appointment) will not be credited back to your account or refunded. If you book without paying upfront and give less than 24 hours notice you will be charged for the full amount.
Booking a Therapy
Online – You can book online using the Book Now link and you will be redirected to our booking site. A deposit of 30% of the full RRP of the therapy will be charged.
App – You can book online using the Mindbody Connect app, you can download this to your phone using the app store. A deposit of 30% of the full RRP of the therapy will be charged.
Phone – If you would like to call to book a therapy slot, we will take your details and pass them to the therapist and they will get back to you to book your appointment.
07403 868 551
Email – If you would like to book via email we will forward your request to the therapist and they will reply to book your appointment.
Paying for your Therapy
If you have booked and paid the 30% deposit for your therapy please bring the remainder of the payment with you to the session in cash and pay the therapist.
If you have booked through the therapist and have not paid a deposit please bring the full payment in cash and pay the therapist.
You can also organise payment through the therapist with a bank transfer.
Term & Conditions for We Are Wellness
If you have booked using the app or the online system –
Early cancellations – Before 48 hours’ notice you will receive a refund of the 30% deposit less an admin charge of £2. Or you can move this deposit to a different time slot booking, with no admin charge.
Late cancellations – After 48 hours’ notice you will not be refunded the 30% deposit.
If you have booked through the therapist via email or phone –
Each of our therapists have their own terms & conditions please ask and read before booking.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our site allows you to opt out of further mailings.
We accept the following cards through our Mindbody online booking system, hosted by Netbank.
We Are Wellness will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.
While we will use reasonable endeavours to verify the accuracy of any information we place on the We Are Wellness Website, we make no warranties, whether express or implied, in relation to its accuracy.
We Are Wellness Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the We Are Wellness Website, or any transaction that may be conducted on or through the We Are Wellness Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.
We make no warranty that the We Are Wellness Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the We Are Wellness Website.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the We Are Wellness Website and any information provided to or taken from the We Are Wellness Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
By using this website service you agree to these terms and conditions of website use. Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.